Terms of Service
Last updated: October 11, 2026
1. Agreement
These Terms of Service ("Terms") are an agreement between you and Jessica Pfeifer d/b/a TileHour ("TileHour," "we," "us"). They govern your use of the TileHour website, web application, text messaging program and related services (the "Service"). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.
We may update these Terms. We will give you notice of material changes before they take effect, and your continued use of the Service after that date constitutes acceptance.
2. Eligibility and accounts
You must be at least 18 years old to use the Service. You agree to provide accurate information, to keep it current and to keep your account secure. You are responsible for all activity on your account.
3. The Service
TileHour is a membership club that helps members find, join and host in-person Mahjong games. Some games are organized by TileHour at third-party venues. Others are hosted by members at private homes or at venues they choose. All games are subject to the sign-up, cancellation, hosting and community rules shown in the Service, which we may update from time to time. We do not guarantee that a seat will be available or that any game will take place.
TileHour games are social and recreational. No money is wagered or exchanged between players, and TileHour does not offer, organize or facilitate gambling or betting of any kind. Membership fees pay for the Service and are not wagers or entry fees for any game.
TileHour does not own, operate or inspect any venue or private home, does not supervise member-hosted games, and does not conduct background checks on members. Hosts are not employees or agents of TileHour. Each host is responsible for the location of the game and for complying with applicable law.
4. Assumption of risk
Games take place in person, sometimes in private homes, with people you may not know. You understand that meeting others in person carries inherent risks, including personal injury, illness, property loss or damage, and the conduct of other people. You voluntarily assume those risks to the fullest extent permitted by law.
5. Conduct
You agree not to harass or harm any person, misrepresent yourself, share another member's personal information (including a host's address) without consent, interfere with the Service, or use the Service in violation of any law. We may suspend or terminate any account at our discretion.
6. Text messaging program
Program description. TileHour sends text messages to members about their account, membership and games. These include one-time passcodes to verify your mobile number or sign in, the weekly game schedule, game invitations, sign-up confirmations, game locations, waitlist openings, reminders, cancellations and requests for feedback after a game.
Consent. You opt in by entering your mobile number and checking the text-message consent box when you create your account. Consent to receive text messages is not a condition of membership or of any purchase. If you do not opt in, we will not send you text messages, including one-time passcodes, and we will contact you by email instead. We do not send marketing text messages unless you separately agree to receive them.
Frequency and cost. Message frequency varies based on your activity and the games you join. Message and data rates may apply.
Opting out and help. Reply STOP to any message to stop receiving texts. We will send one message confirming that you have opted out. Reply START to opt back in. Reply HELP for help, or contact us at hello@tilehour.com.
Carriers. Carriers are not liable for any delayed or undelivered messages.
Your number. You confirm that the mobile number you provide is yours or that you are authorized to use it. If you change or give up that number, tell us promptly.
Privacy. We do not sell mobile numbers. We do not share mobile numbers or text-message consent with third parties or affiliates for their marketing or promotional purposes. We share this information only with service providers that help us deliver messages. See our Privacy Policy for details.
7. Membership fees and automatic renewal
Membership is a paid monthly subscription. The price, any free introductory period and the date of your first charge are shown to you before you provide a payment method. Your membership renews automatically each month, and your payment method will be charged the then-current monthly fee, until you cancel. You may cancel at any time online through your Profile in the Service. Cancellation takes effect at the end of the current billing period. Fees are non-refundable except as required by law. We will notify you before any price change takes effect. Payments are processed by Stripe.
8. Content and intellectual property
You retain ownership of the content you submit and grant us a non-exclusive, royalty-free license to use it to operate the Service. The Service, including its software, design, name and logos, belongs to TileHour and its licensors.
9. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE MAKE NO REPRESENTATIONS ABOUT THE CONDUCT OF ANY MEMBER OR THE SAFETY OR CONDITION OF ANY VENUE OR HOME.
10. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, TILEHOUR AND ITS OWNERS, PARTNERS AND CONTRACTORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR ANY PERSONAL INJURY, PROPERTY DAMAGE OR LOSS ARISING FROM GAMES, VENUES OR INTERACTIONS BETWEEN MEMBERS. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM OR (B) $100. Some jurisdictions do not allow certain limitations, so some of these may not apply to you.
11. Indemnification
You agree to indemnify and hold harmless TileHour and its owners, partners and contractors from any claims, losses and expenses, including reasonable attorneys' fees, arising from your use of the Service, any game you host or attend, your content, or your violation of these Terms or any law.
12. Governing law and disputes
These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules. Consumer protection laws of your state of residence that cannot be waived by agreement continue to apply to you. Before filing a claim, each party agrees to try to resolve the dispute informally for 30 days by written notice to the other. Notices to us go to hello@tilehour.com. Any claim that is not resolved informally must be brought in the state or federal courts located in San Francisco County, California, and each party consents to the jurisdiction of those courts, except that either party may bring a qualifying claim in small claims court.
13. General
You may close your account at any time. These Terms and our Privacy Policy are the entire agreement between you and us about the Service. If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them in connection with a merger, sale or reorganization. Sections 4 and 7 through 13 survive termination.
14. Contact
Jessica Pfeifer d/b/a TileHour, San Francisco, California
California residents: under California Civil Code Section 1789.3, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.