Privacy Policy
Last updated: October 2, 2026
This Privacy Policy explains how Jessica Pfeifer d/b/a TileHour ("TileHour," "we," "us") collects, uses and shares personal information when you use our website, web application, text messaging program and related services (the "Service").
1. Information we collect
- Information you provide: your contact details, your profile information, information about the games you host or join, and the feedback and messages you send us.
- Payment information: payments are handled by our payment processor. We do not store full card numbers.
- Information collected automatically: device and usage information, collected through cookies and similar technologies that keep you signed in and help us understand how the Service is used. We do not use advertising or cross-site tracking cookies.
2. How we use information
We use personal information to provide and operate the Service, including to manage your account and membership, arrange games, communicate with you by text and email, process payments, keep the Service safe, enforce our Terms of Service, improve the Service, and comply with the law.
3. Text messaging
When you create an account, we collect your mobile number and ask whether you agree to receive text messages about your account, membership and games. Opting in is optional and is not a condition of membership or of any purchase. We keep a record of your consent, including when and how you gave it. We do not send marketing text messages unless you separately agree to receive them.
No mobile information will be sold, rented or shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties, except service providers that send messages on our behalf and may not use the information for any other purpose.
Reply STOP to any text to opt out, or HELP for help. Message frequency varies. Message and data rates may apply. Our Terms of Service describe the text messaging program in full.
4. How we share information
We do not sell your personal information. We share it only as follows:
- With other members: other members can see limited profile information, such as your name and the introduction you write, and the games you take part in. We do not show other members your contact details or payment information. If you host a game, the location you provide is shared with the players in that game.
- With service providers that help us run the Service, such as our text messaging, payment, hosting and email providers, under contracts that limit their use of your information.
- For legal and safety reasons: to comply with law or legal process, respond to emergencies, investigate reports, or protect the rights and safety of our members, the public or TileHour.
- In a business change: if TileHour is reorganized, merged or sold, your information may transfer to the successor, which must honor this policy.
- With your consent: in any other case, only if you agree.
These categories do not include text messaging opt-in data and consent, which are handled only as described in Section 3.
5. Retention and security
We keep personal information for as long as your account is open and afterward as needed to comply with the law, resolve disputes, maintain consent and payment records, and address safety reports. We use reasonable administrative, technical and physical safeguards to protect personal information. No system is completely secure, and we cannot guarantee security. If a breach affects your information, we will notify you as the law requires.
6. Your choices and rights
You may ask to access, correct or delete your personal information, or to close your account, by emailing hello@tilehour.com. We will verify your request and respond within the time required by law, and we will not discriminate against you for making it. Residents of California and certain other states may have additional rights under state law, and we will honor those rights to the extent they apply.
You can opt out of texts by replying STOP, and out of non-essential emails by using the unsubscribe link. Most browsers let you block or delete cookies, although parts of the Service may not work without them. We do not respond to Do Not Track signals.
7. Children
The Service is for people 18 and older. We do not knowingly collect personal information from anyone under 18, and we will delete it if we learn that we have.
8. Changes to this policy
We may update this policy. We will notify you of material changes before they take effect and will update the "Last updated" date above.
9. Contact
Jessica Pfeifer d/b/a TileHour, San Francisco, California